FAQ

Q: How do I order?

Orders must be placed individually on the website and each customer manages their own orders. You will be able to view your order history online and access tracking information when you need to.

Q: When will orders ship?

A: Orders ship within 2-3 business days.

Q: When will I get tracking information?

A:  Once the order is placed, it is in a “processing” status. When the order ships, our system will email tracking information with each order.

Q: Where do my items ship from?

A:  All items ship from the United States.  We work with distributors and warehouses around the U.S. to ensure quick delivery.

Q: What are my shipping options?

USPS First Class
Cost $4.95
13 ounce weight limit
Most economical for shipping one or two apparel items or collar/leash pieces

USPS Priority Mail
Cost ranges from $8.95 – $11.95
Typically used if weight exceeds 13 oz OR if customer needs quicker shipping
Used for products such as bowls and larger orders

UPS Ground
Cost starts at $8.00 and up